As we’re all aware, 2020 hasn’t been off to a great start with the Coronavirus. We at Moovahome are taking specific steps to ensure the safety of all our staff and customers.

 We are still open and working as normal, but we have had to take some precautions in order to do so. As a result, there are some things that are being done a little differently – here is an outline of the things that are changing.

Viewings 

We are currently still doing viewings, but this is likely to change – contact us if you have a viewing coming up and would like more information. To minimise contact, we’re preparing to offer video and facetime viewings.

 Contacting us

 The ways in which we can be contacted will be expanded as well. We now have a business WhatsApp page where tenants can report any issues and send photos, which will help us with prioritising and organising work in the current state.

Our office lines still work remotely so we’re on hand for a ring even from home during work hours (if we have to close) however, our office will be closed to the public to ensure safety. Any face-to-face meetings will now be done via facetime or telephone, and our emails are always being checked so you can still contact us at lettings@moovahome.co.uk  and accounts@moovahome.co.uk.

 If you’re a tenant who is worried about not being able to pay rent for a few weeks then our lines will be open to you, so don’t hesitate to get in touch.

 Collecting Keys

We have cleaned all keys in the office and will clean those that are returned to us. If you’re coming to collect your keys, call us to let us know beforehand so we can get them ready for you. When you have arrived, buzz our door entry system and a member of staff will come to your vehicle and give you the keys in an envelope.

 Property Inspections

All property inspections are being cancelled until 30th April following government advice. If you do have any issues, do not hesitate to contact us via the methods above.

 If any tenants are in quarantine or are self-isolating then please let us know so we can ensure our employees or traders will not be put at risk.

 Thank you for your co-operation. We wish you all the best health in this difficult time.