The team at Moovahome understand that throughout a tenancy things can go wrong within a property and therefore we are happy to offer support when this happens. In order to report a maintenance issue, simply contact Moovahome via 01793 512345 (Option 1) or via the general email address of firstname.lastname@example.org and the team will be able to offer assistance.
Should the issue require a contractor visit, Moovahome will organize this visit and ensure that you are updated throughout the process. We will confirm when visits will be completed and are happy to provide updates along the way. Following the contractor’s visit, should an issue require further work, Moovahome will be provided with a quote to discuss with the Landlord, which we aim to agree as quickly as possible to ensure the works can be completed as swiftly as possible.
Following the completion of works, Moovahome may look to complete a property inspection depending on the extent of the work, to ensure the instructed job has been finished to a satisfactory standard and to ensure tenants are happy.
To report an issue out of office hours, simply contact the team Moovahome via 01793 512345 and listen to the voicemail detailing the options available. Should the issue be of an Emergency nature, please press Option 3 and your call will be put forward to the on-call member of staff 24/7. If you are unable to get through to the team, leave a voicemail with your name, address and phone number and the team will call you back as quickly as possible.