Tenants

We act as the agent both for the landlord and the tenant. Without either, we are simply nothing. We are proud that past tenants of ours are now landlords who were impressed with the service. Our team have to delivery bad news at times and we are at the brunt of peoples frustrations when a maintenance issue arises. That said, our team will always treat a tenant with respect and in a manner of how we would like to be dealt with in return. We are proud of our reviews by previous tenants and we have helped thousands of families in the Swindon aera since we began in 2003.

How to Apply for a Tenancy

Applying for a tenancy via Moovahome is simple. To ensure you can secure the property you are interested in, just follow the steps below: –

  1. Contact our team and arrange a viewing of the property. During this viewing, you will be provided with a detailed viewing pack including the property’s particulars, EPC and a next-steps guide
  2. Should you be keen to proceed with an application to secure the property, you need to complete an application form found inside the viewing pack and send to us along with any required documentation. 
  3. Upon receipt of the application, the property will be removed from the market for a period of 7 days while Moovahome completes the referencing checks via Homelet. 
  4. Once the referencing is complete, we will offer you a tenancy and discuss the move in date.
  5. Contracts are sent via our partners Signable and are therefore paperless.
  6. Moovahome will complete an accompanied move in to agree on utility readings and ensure tenants are aware of how to operate all appliances including the heating and hot water systems.

How To Report a Maintenance Issue

The team at Moovahome understand that throughout a tenancy things can go wrong within a property and therefore we are happy to offer support when this happens. In order to report a maintenance issue, simply contact Moovahome via 01793 512345 (Option 1) or via the general email address of lettings@moovahome.co.uk and the team will be able to offer assistance.

Should the issue require a contractor visit, Moovahome will organize this visit and ensure that you are updated throughout the process. We will confirm when visits will be completed and are happy to provide updates along the way. Following the contractor’s visit, should an issue require further work, Moovahome will be provided with a quote to discuss with the Landlord, which we aim to agree as quickly as possible to ensure the works can be completed as swiftly as possible.

Following the completion of works, Moovahome may look to complete a property inspection depending on the extent of the work, to ensure the instructed job has been finished to a satisfactory standard and to ensure tenants are happy.

To report an issue out of office hours, simply contact the team Moovahome via 01793 512345 and listen to the voicemail detailing the options available. Should the issue be of an Emergency nature, please press Option 3 and your call will be put forward to the on-call member of staff 24/7. If you are unable to get through to the team, leave a voicemail with your name, address and phone number and the team will call you back as quickly as possible.

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