We support you every step of the way

The team at Moovahome understand that throughout a tenancy things can go wrong within a property and therefore we are happy to offer support when this happens. In order to report a maintenance issue, please contact our team any of the following ways:-

During Office Hours

(Monday to Friday 8am-5.30pm and Saturday 9am-1pm)

Out of Hours


Should the issue require a contractor visit, Moovahome will organize this visit and ensure that you are updated throughout the process. We will confirm when visits will be completed and are happy to provide updates along the way. Following the contractor’s visit, should an issue require further work, Moovahome will be provided with a quote to discuss with the Landlord, which we aim to agree as quickly as possible to ensure the works can be completed as swiftly as possible.

Following the completion of works, Moovahome may look to complete a property inspection depending on the extent of the work, to ensure the instructed job has been finished to a satisfactory standard and to ensure tenants are happy.

Tenant Applications

To ensure you can secure the property you are interested in, just follow the steps below

1. Contact us and arrange a viewing

Contact our team and arrange a viewing of the property. During this viewing, you will be provided with a detailed viewing pack including the property’s particulars, EPC and a next-steps guide

2. Complete an application form

Should you be keen to proceed with an application to secure the property, you need to complete an application form found inside the viewing pack and send to us along with any required documentation.

3. Property listing removal

Upon receipt of the application, the property will be removed from the market for a period of 7 days while Moovahome completes the referencing checks via our referencing partners.

4. Confirmation of Tenancy

Once the referencing is complete, we will offer you a tenancy and discuss the move in date.

5. Contract Signing

Contracts are sent via our partners Signable and are therefore paperless.

6. Move in Day

Accompanied move in. Agree utility readings and ensure tenants are aware of appliance operations, including the heating and hot water systems.

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